FAQ
1. PRODUCT & QUALITY
What makes ivozen tools different from plastic ones?
Our core philosophy is "Integrated Excellence." Most of our tools feature one-piece integrated molding using premium 3Cr13 stainless steel or high-grade zinc alloy. Unlike plastic tools that snap or collect bacteria in joints, ours are virtually indestructible, highly hygienic, and built to last a lifetime.
Are your products rust-proof and dishwasher safe?
Yes. Our high-grade stainless steel and zinc alloy products are engineered for maximum corrosion resistance. They are 100% dishwasher safe, though we recommend hand washing to maintain the razor-sharp edge of our blades for as long as possible.
Is the material safe for food contact?
Absolutely. All ivozen kitchen tools are made from certified food-grade materials that are BPA-free, lead-free, and non-toxic.
2. SHIPPING & DELIVERY
How long will it take to receive my order?
We typically process orders within 1-3 business days. Once shipped, standard delivery usually takes 7-15 business days, depending on your location. You will receive a tracking number via email as soon as your package is on its way.
Do you offer free shipping?
We often run promotions that include free shipping on orders over a certain amount. Please check the top banner of our website for current offers!
3. ORDERS & PAYMENTS
Is my payment information secure?
We take your security seriously. Our store uses SSL encryption to protect your data, and we partner with world-class payment gateways (like PayPal and Stripe) to ensure a 100% secure checkout experience.
Can I modify or cancel my order?
If you need to make changes, please contact us at **service@ivozen.com** within 12 hours of placing your order. Once an order has entered the shipping process, we may not be able to modify it.
4. RETURNS & REFUNDS
What is your return policy?
We want you to love your tools. If you aren’t 100% satisfied, we offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return.
What if my item arrives damaged?
In the rare event of a shipping mishap, please email us a photo of the damaged item at service@ivozen.com**. We will send a replacement or issue a full refund immediately.
5. CONTACT US
Still have questions? Our team is happy to help!
Email: service@ivozen.com
Phone:(+1) 8459278221 (Mon-Fri, 9 AM - 5 PM PST)
Office Address:215 CHURCH ST SAN FRANCISCO, CA 94114